Refund policy

Return:

Your purchase is eligible for return or replacement only if it meets the following conditions:

  • If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
  • If the product you receive has a genuine quality or manufacturing defect or damage.

Every return request is treated as an individual case. We are unable to offer refunds against the sale of any items from the website.

If we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package.

If your purchase meets our return criteria as stated above, please email us at info@hermosajewels.in within 48 hours of delivery with the following information:

  • Order number
  • Delivery address
  • Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at info@hermosajewels.in

    Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery.

    If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement of the same product within 15 days or give a credit note in return against it after the product is picked up from the given address.

     

    How do I return an item?

    1.  If the product received is defective or incorrect  then we can exchange your shipment. For that please email us at     info@hermosajewels.in within 48 hours of delivery with the following information:
      • Order number
      • Delivery address
      • Please send us an image of the item at info@hermosajewels.in
    3. We will arrange for a pick up from the same address within 4-5 working days to which the product was shipped. Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.
    4. Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition as dispatched from our warehouse, we will process the return request case.

    Reverse pickup & Exchange Timeline

    We’re arranging a reverse pickup in 4-5 working days from the date of request. In case of exchange (if only its defectors or incorrect), your new order will be sent within 7-10 working days after we receive your returned product.

    Exchange Cost Difference & Shipping Cost

    As applicable from case to case.

    Payment

    For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa, American Express & Rupay)